Cavotec Careers

Service Product Engineer – MCR, APS, MSR, AMP

Job n. SePE_SEC_Italy

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The successful candidate, reporting to the Regional Service Vice President EMEA, will provide application engineering expertise on assigned products to Cavotec Italy engineering, purchasing and manufacturing departments.

He/She will also be the technical leader to validate warranty claims and support the Service Spare Parts Manager and the Field Service Organization world-wide.


Main tasks & key responsibilities


  • Maintain expert level of assigned products’ knowledge and application
  • Provide technical expertise in support of improvements to existing product designs and/or propose new products’ concepts for further development by engineering
  • Provide engineering support to the process of modification of existing products to meet customer requirements, while retaining product function and quality
  • Act as a technical liaison between Field Service Organization, Engineering and Operations sharing best practices with a proactive and can-do attitude about the effectiveness of the new design solution proposed
  • Assist in resolving design related non conformities, ensuring quality processes are rigorously followed through Eight Disciplines Problem Solving (8D) and remedial actions are implemented
  • Identify and propose solutions to escalate any technical or project related risks
  • Achieve expected quality standards and delivery time of service products in accordance with contractual obligations and Cavotec standards
  • Troubleshoot problems and attempt to identify causes for warranty problems in order to prevent and eradicate repeat occurrences
  • Cooperate with Field Service organization, Engineering and Sales departments to resolve matters regarding the warranty of sold products/solutions
  • Support the Service Spare Parts Manager in the identification of the spare parts
  • Support the Service Managers in the preparation of the technical document for the Field Service organization to execute the job
  • Support Field Service trouble shooting and diagnostic, propose remedial actions providing technical Customer Service and conducting product training on an as needed basis
  • Review and validate the assigned products’ documentation including O&M manuals




  • Engineering degree or equivalent background required
  • Change management experience in organizations in transition
  • Experience in managing projects
  • Experience in multicultural environment
  • Strong interpersonal skills
  • Excellent communication skills
  • Fluent in English