Cavotec Careers

Service Product Engineer – MCR, APS, MSR, AMP

Job n. SePE_SEC_Italy

Share this job

The successful candidate, reporting to the Regional Service Vice President EMEA, will provide application engineering expertise on assigned products to Cavotec Italy engineering, purchasing and manufacturing departments.

He/She will also be the technical leader to validate warranty claims and support the Service Spare Parts Manager and the Field Service Organization world-wide.

 

Main tasks & key responsibilities

 

  • Maintain expert level of assigned products’ knowledge and application
  • Provide technical expertise in support of improvements to existing product designs and/or propose new products’ concepts for further development by engineering
  • Provide engineering support to the process of modification of existing products to meet customer requirements, while retaining product function and quality
  • Act as a technical liaison between Field Service Organization, Engineering and Operations sharing best practices with a proactive and can-do attitude about the effectiveness of the new design solution proposed
  • Assist in resolving design related non conformities, ensuring quality processes are rigorously followed through Eight Disciplines Problem Solving (8D) and remedial actions are implemented
  • Identify and propose solutions to escalate any technical or project related risks
  • Achieve expected quality standards and delivery time of service products in accordance with contractual obligations and Cavotec standards
  • Troubleshoot problems and attempt to identify causes for warranty problems in order to prevent and eradicate repeat occurrences
  • Cooperate with Field Service organization, Engineering and Sales departments to resolve matters regarding the warranty of sold products/solutions
  • Support the Service Spare Parts Manager in the identification of the spare parts
  • Support the Service Managers in the preparation of the technical document for the Field Service organization to execute the job
  • Support Field Service trouble shooting and diagnostic, propose remedial actions providing technical Customer Service and conducting product training on an as needed basis
  • Review and validate the assigned products’ documentation including O&M manuals

 

Qualifications

 

  • Engineering degree or equivalent background required
  • Change management experience in organizations in transition
  • Experience in managing projects
  • Experience in multicultural environment
  • Strong interpersonal skills
  • Excellent communication skills
  • Fluent in English