Field Service Technician EMEA
Job n. 2330032ita
Cavotec is a leading cleantech company that designs and delivers connection and electrification solutions to enable the decarbonization of ports and industrial applications. Backed by more than 40 years of experience, our systems ensure safe, efficient and sustainable operations for a wide variety of customers and applications worldwide.
Summary:
Provide professional service and support for Cavotec customers by performing field service troubleshooting, installation, repairs and maintenance.
The Role:
- Determine causes of operating errors and provide maintenance troubleshooting and problem solving in a timely and efficient manner, empowering customer satisfaction.
- Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.
- Coordinate with engineering, project management, spare parts and management groups to resolve escalated problems.
- Provide written service & expense reports to the Service Manager on all activities carried out on site and complete all required documentation in a timely manner.
- Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site and report any breaches or concerns on health and safety matters to the Service Manager.
- Assist the parts department with recommended spare parts to existing and new customers
- Contribute hitting company's service sales targets
Requirements:
- Technical diploma required, engineering degree considered as a plus
- Proven maintenance hands-on experience on electro-mechanical equipment
- Worked in a multicultural environment
- Strong interpersonal skills
- Excellent communication skills
- Fluent in English and Italian
- Flexibilty, adaptibility and customer oriented
- Knowledge of Salesforce.com could be considered as a plus
- Knowledge of Azipod - marine slipring propulsion system - is a plus
Safety Training - Nice to have:
- Emergency First Aid / First Aid
- Electrical Safety
- Hot Work Certificate & Fire Safety
- Live electrical work license
- Work at height
- Confined spaces
Mobility requirements:
Frequent travel is required - 80% EMEA Region
Our office in Italy is based in Nova Milanese (MB).
Candidates not in line with the requirements described above will not been taken into consideration.
Please attach your updated CV to your application